Terms and Conditions

Flowers By Evelyn
GPO BOX 168 Sydney 2001
Email: contactus@flowersbyevelyn.com.au
Phone: 0423218499

1. Introduction
Welcome to Flowers By Evelyn. By using our website and services, you agree to comply with and be bound by these Terms and Conditions. If you do not agree, please do not use our services.

2. Orders and Payments

• All orders are subject to availability.
• Prices are listed in AUD and include applicable taxes.
• Payments must be made at the time of purchase using our secure payment gateway.
• Orders cannot be canceled once they have been processed.

3. Delivery Policy

• We offer delivery services within Sydney.
• Delivery times are estimates and not guaranteed.
• Incorrect delivery details provided by the customer may result in delays or additional charges.

4. Refund and Return Policy

• Refunds or replacements are only available for damaged or incorrect orders reported within 24 hours of delivery.
• We do not offer refunds for change of mind.

5. Substitutions 

• Due to seasonal availability, we may need to substitute flowers of equal or greater value while maintaining the style and theme of the arrangement.
• We will make reasonable efforts to contact you regarding significant substitutions. 

6. Use of Website

• You agree not to use our website for any unlawful or fraudulent activity.
• Unauthorized use of our website content is prohibited.

7. Privacy Policy

• Your personal information is handled in accordance with our Privacy Policy.

8. Changes to Terms and Conditions

• We may update these terms at any time, and it is your responsibility to review them periodically.

9. Contact Us
For any questions or concerns, please contact us at:

Flowers By Evelyn
GPO BOX 168 Sydney 2001
Email: contactus@flowersbyevelyn.com.au
Phone: 0423218499